Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer Standard Shipping and Expedited Shipping options, depending on your preference and urgency. Both methods offer reliable delivery times, but expedited shipping is faster.
Do You Ship Internationally?
Yes, we ship to most countries worldwide. For specific details, check our shipping page or contact our support team.
How Long Will It Take To Get My Package?
The estimated delivery time depends on your location and the chosen shipping method:
| Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-14 business days |
| Expedited Shipping | 7-10 business days |
PAYMENT
What Payment Methods Are Accepted?
We accept multiple payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and more.
Is Buying On-Line Safe?
Yes, your security is our top priority. We use secure encryption protocols to protect your personal and financial data. You can shop with confidence on our platform.
Order & Retunrs
How do I place an Order?
Add your desired products to the cart, then proceed to checkout. You'll be prompted to enter your shipping and payment details before confirming your order.
How Can I Cancel Or Change My Order?
If you need to cancel or modify an order, please reach out to us as soon as possible at Contact@captivmart.com. We can only accommodate changes if the order hasn't been processed or shipped.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders more easily and access other benefits.
How Do I Track My Order?
Once your order ships, we'll send you an email with tracking details. Use the tracking number provided to follow your package's journey on our tracking page.
How Can I Return a Product?
We accept returns within 30 days of purchase, provided the items are unused and in original packaging. Please contact our support team for assistance with returns.