Terms of Service

These terms apply when you use captivmart.com or order from CaptivMart. By placing a pre-order you agree to them, together with our Privacy Policy and Returns & Refunds policy.

How does ordering work?

• Pre-order request: submitting a pre-order sends us your request. It is not a binding purchase, and no payment is collected on this website.
• Our reply: within 48 hours we email you to confirm the details, an estimated delivery date and a secure payment link.
• Confirmation: a contract is formed only when you pay through that link. You're free to decline or ignore the email, and we may decline a request (for example, if a photo can't be printed well).
• Proof: we send a digital proof of personalized items. Production starts only after you approve it.

What about prices, taxes and currency?

All prices are charged in Canadian dollars (CAD). US dollar amounts on the site are estimates for convenience only. Applicable sales taxes (GST/HST/PST), shipping and, for US orders, any duties are confirmed in our reply email before you pay. If a price on the site is clearly an error, we'll tell you before you pay and you may cancel.

What are the rules for photos and text I upload?

• You confirm you own, or have permission to use, every photo, logo and piece of text you send us, and that printing it doesn't infringe anyone's rights.
• You keep ownership of your content. You give us permission to use it only to make, proof and ship your order. We'll never use it in marketing without asking you first.
• We may refuse content that is unlawful, hateful, obscene, or uses someone else's trademark or copyright without permission.
• Low-resolution photos may print less sharply. We'll flag obvious issues on your proof, but the approved proof is final.

What about colours, materials and handmade variation?

Screens display colour differently, so printed colours may vary slightly. Jute is a natural, handwoven fibre, so texture and shade vary from piece to piece. These are not defects.

When will my order be delivered?

Delivery dates we give are good-faith estimates. Shipping times are listed on our Shipping & FAQ page. Risk of loss passes to you on delivery. See Returns & Refunds for lost or damaged parcels.

Discount codes

Discount codes have no cash value, can't be combined unless stated, and may be withdrawn at any time. One welcome code per customer.

Website content

The CaptivMart name, logo, photos and text on this site belong to us and may not be copied for commercial use without permission. Some product images are sample designs showing how a finished item may look.

Limitation of liability

To the extent allowed by law, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection laws that can't be excluded.

Governing law

These terms are governed by the laws of Canada and of the province in which CaptivMart is based. If you live in Quebec or elsewhere where local consumer law gives you additional rights, those rights still apply.

Changes and contact

We may update these terms. The version in force when you pay applies to your order. Questions? Email hello@captivmart.com.